Memberium Awarded for Best Customer Service in G2 Summer Report
June 28, 2021 at 16:59
In G2s most recent summer report, Memberium received the distinction of having the best customer service in their small business category. This is due to their excellent reviews from customers compared head to head against competitors.
One reviewer commented that, "The support is superb," while another stated that, "Support responds to tickets within hours, not days, with a step by step, with pictures, guide on how to complete what you are trying to do."
The company's dedication to providing exceptional customer service has been recognized by hundreds of clients when looking at the Keap marketplace and G2 combined - making Memberium deserving recipients of this prestigious award.
Memberium is a WordPress-based solution for creating fully automated membership portals integrated with Keap (formerly Infusionsoft). The pitfall of many WordPress-based membership solutions is that they lack dedicated, customer-centric support systems. Trying to get a hold of someone requires jumping through various hoops and hurdles.
With Memberium, clients get access to round-the-clock email support which typically responds within 1 hour or less. Memberium is also looking to expand its phone support team. In addition to phone and email support, the company also offers a twice-weekly open ZOOM ‘office hours’ where customers and non-customers alike can ask questions, get technical assistance, and more all live with the Memberium team.
A representative from the company stated, “From the beginning, we’ve always been focused on helping every Memberium client succeed - even when they need help outside of our software. That level of service and care is unique in the WordPress space, and we can directly attribute much of our growth to it.”
To learn more about Memberium, visit their website at https://memberium.com
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